
60 • Schlage • Schlage Utility Soware User's Guide
Error CodesTroubleshooting
Error Codes
No. Error Solution
E800 Device is not in coupling mode AD series: Hold down the Interior Push Button and
press the Tamper switch (sw1) 3 times.
PIM400/PIB300 devices: Hold down LINK1 switch (s2)
and press LINK2 switch (s3) 3 times.
CO Series: Rotate mechanical key and hold while
pressing Schlage button 3 times.
WRI400/CT5000 devices: Hold down the SCHLAGE
switch (s1) and press the LINK switch (s2) 3 times.
WPR400: Hold down the IPB switch (s2) and press the
TMP switch (s3) 3 times.
While trying to couple the HHD with the device, the
message pops up when the connected device was not
in coupling mode. Follow the instructions to put the
connected device in coupling mode and try again.
E801 Lock not responding correctly Verify cable is properly connected to lock.
If trying to program, verify Program Mode has been
entered properly.
If programming a KC-2 Deadbolt for the first time be
sure the latch bolt is retracted.
While communicating with the lock, the SUS has
detected some problems, follow the presented
instructions to correct the problem.
E802 Device does not support this action
E810 Saving from device failed. Please try again.
E900 Cannot open or read file
SUS was not able to read this file. If this was a firmware
package, SUS is currently incompatible with this
firmware package. Please visit www.schlage.com/
support to download the latest SUS version and try
again.
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