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59 • Schlage • Schlage Utility Soware User's Guide

Error CodesTroubleshooting

Error Codes

No. Error Solution

E510 The ADA Delay value should be in range

0- 255

The ADA Delay entered was greater than 255. Enter a

value less than 255 and try again.

E600 Please select the ﬁrmware ﬁle No ﬁrmware ﬁle was selected before the OK menu

item was tapped when attempting to update the lock’s

ﬁrmware. Select a ﬁrmware ﬁle and try again.

E601 Updating ﬁrmware failed The HHD was disconnected from the lock before the

ﬁrmware update was complete. The HHD must remain

connected to the lock until the ﬁrmware update is

complete.

No valid programming credential was presented to

the lock. A valid programming credential must be

presented before the ﬁrmware update can be done.

SUS may need to be updated in order to perform

ﬁrmware updates to this device. Please check

www.schlage.com/support for the latest version.

E602 No ﬁles to select The HHD does not have any ﬁles to select from or they

were put in the incorrect folder.

E603 File integrity check failed While updating Firmware or Programming a lock,

the SUS soware detected that the ﬁle being used is

corrupted. Download/Create the ﬁle again and upload

it into the HHD.

E604 Cannot open ﬁle

E605 Cannot read ﬁle

E606 Invalid ﬁle

E607 Please select the lock class ﬁle While attempting to change a lock class, inside the

Firmware Package Screen – no selections were made.

Select a lock class and try again.

E700 Please select the door While attempting to program a lock, no door was

selected. Select a door and try again.

E701 Programming lock failed The HHD was disconnected from the lock before

the lock setup was complete. The HHD must remain

connected to the lock until the lock setup is complete.

No valid programming credential was presented to

the lock. A valid programming credential must be

presented before the lock can be set up.

E702 The door ﬁle is invalid due to incorrect

data present; for example, blank lines.

This can occur for multiple reasons,

including manually editing the door ﬁle.

Use SMS to regenerate the door ﬁle & load the new

door ﬁle into the SUS. Then retry programming.

E703 Door ﬁle contains invalid data for the

AD200 lock model. Verify the correct

lock and door ﬁles are selected or

regenerate the door ﬁle and try again.

Click OK to continue.

The Doorﬁle used contains IButton Data. This data is

not valid for an AD200 Lock. Ensure the correct door/

doorﬁle is selected or regenerate the doorﬁle.

E704 The selected Door ﬁle contains format

errors. Click OK to Continue or Cancel

to exit and try again using a new door

ﬁle.

The doorﬁle contains errors that may interfere with

normal operation. Programming is allowed to proceed

if OK is selected. It is recommended that the doorﬁle

be generated again by the access soware in order to

ensure the expected function of the lock.

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