Asus E500-PIB Guía de usuario descargar pdf (Pagina 60)

56 • Schlage • Schlage Utility Soware User's Guide

General Troubleshooting

If you are having trouble with the SUS and/or the handheld device, please check the following before

contacting customer support:

1 The programming cable must be properly connected to the lock and the handheld device.

2 Make sure you are using the correct connection type. See Connection Type on page 13 for

more information. Serial Devices require a BM-150.

3 Make sure you are using the programming cable that came with the handheld device.

4 Make sure the batteries in the lock are not depleted.

5 Make sure the handheld device has been charged.

6 When programming a legacy device using the CIP, the CIP must be inserted in the correct

orientation. See Connecting the Handheld Device on page 15 for more information.

7 If the HHD is not responding to button presses or screen taps, be sure that the HOLD slider

switch on the le side of the HHD, is not in the HOLD position.

8 If the HHD is not responding to screen taps, check to see if the Unlock selection is available at

the bottom of the START screen. If the Unlock selection is present, tap on it to unlock the HHD.

9 If the HHD will not connect and synchronize with the PC, be sure the SUS application is not

running and the PCs USB port is not in use by other applications.

10 If the HHD or SUS application appears to be hung up and not operating properly, RESET the

HHD by removing the battery compartment cover and carefully press the RESET button in the

lower right-hand corner.

• The HHD will restart and no data will be lost.

11 If the SUS is not running properly or is intermittent, be sure the HHD has adequate memory

available.

• Ensure the START/SETTINGS/SYSTEM/MEMORY/MAIN screen shows at least 50Mb

Program Memory Free.

• NEVER load more than 100 Door ﬁles onto the HHD from your System Soware.

12 If synchronizing with your PC takes a long time, be sure that the My Documents folder does not

have large ﬁles in it.

13 If you do not have ﬁrmware ﬁles available in the “Update Firmware” menu, be sure the ﬁles have

been copied to the HHD root directory My Device.

14 Communication between PIM400 and Access Control Panel will not occur if the HHD is

connected to either the AD-400 or the PIM400.

• Disconnect the HHD from hardware prior to testing system.

15 If the BM-170 goes to sleep while connected to a CO Lock, wake the device up and press the

Schlage button four (4) times to resume communication.

Troubleshooting

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Asus E500-PIB Guía de usuario Pagina 60